You may return any item you are dissatisfied with within 30 days of purchase, for a full refund, minus shipping.  We would prefer that you come visit us again as a happy customer, knowing that if you are not satisfied with whatever you purchase from us, that you can return it and get your money back. Please [contact us] for information on returning a product prior to doing so.

Backorder Policy

Our purchasing department is second to none in the industry.  Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal.  If an item you purchased is backordered, we will contact you with further instructions.

Damaged Goods Policy

Please contact the package carrier (UPS, FedEx, USPS, Canada Post or Purolator) and file a claim using the package tracking number. All claims must be filed with the carrier.

We can be reached via e-mail at: Info@flagsbytheflaglady.com